Privacy Policy
Last updated: October 2026
Gordon Ave Pools & Spas ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What we collect
We collect personal information you provide directly — such as your name, email address, phone number, suburb and any details you include in an enquiry or quote request. When you use our website we may also collect technical information such as your IP address, browser type and pages visited, through cookies and analytics tools.
How we use your information
- To respond to your enquiries and prepare quotes
- To arrange consultations, site visits and pool installations
- To provide customer service and after-sales support
- To improve our website and services
- To send you information you have requested (you can opt out at any time)
Sharing your information
We do not sell your personal information. We may share it with trusted third parties who help us operate our business — such as Compass Pools Australia, subcontractors, and service providers — only as needed to deliver our services, and on the basis that they protect your information.
Cookies
Our website uses cookies to help it function and to understand how visitors use it. You can disable cookies in your browser settings, though some parts of the site may not work as intended.
Data security
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Accessing or correcting your information
You can ask us to access, update or delete the personal information we hold about you. To do so, or if you have a privacy concern, please contact us using the details below.
Contact us
Gordon Ave Pools & Spas
6-8 Gordon Ave, Geelong West VIC 3218
(03) 5221 3422
This policy is provided as a general guide. We recommend having it reviewed to ensure it fully reflects your specific circumstances and current legal requirements.